This mindset can help you to deal with angry customers easily.
It can be scary to deal with difficult people especially customers who are angry.
However, this mindset helped me to deal with difficult customers easily and also I am sharing this mindset to my clients.
They have experienced the same as well.
The good news is anyone can apply this mindset and can see the difference immediately.
The mindset is to lose in the short term and win in the long term.
Meaning, you must be willing to lose to your customers in the short term so that you can win in the long term.
By letting your customers to win, you will be able to win in many ways in the long term.
For example you might be able to win back and keep the customer.
You can also introduce new policies that will help you to protect yourself against similar situations.
Besides that you might be able to attract even more customers if you turn this angry customer into a happy customer through referrals.
Go for it!
#customerservice #smallbusinessowner #shareyourgrowth #mohanjaey
